Welcome to the IT Service Management Homepage.

In recent years, IT service providers have come under sustained pressure, often accused of failing to deliver value to their clients. Concerns have been raised that IT services, whether provided by an in-house IT department or an external organization, are not aligned with the needs of the business and its customers. An IT Service Management System (ITSMS) is an integrated approach to enable an organisation to effectively and efficiently deliver managed IT services which meet these business and customer requirements.

In this section you will find information on all our ITSMS products and services; they will help you understand, implement and become registered to an IT Service Management System:

• Our overview section describes what an IT Service Management System is and more about the ISO/IEC 20000 (formerly BS 15000),
• Implementing an IT Service Management System provides a step-by-step guide that every company implementing an ITSMS will need to consider,
• ITSMS Registration describes the benefits of ISO/IEC 20000 (formerly BS 15000) registration and the route to achieving registration,
• Training details available IT Service Management courses,
• Standards provides details on how to purchase ISO/IEC 20000 Part 1 and Part 2,
• Our Enquiry Form can be completed for further information on ISO/IEC 20000 registration